The Employer Website is a secure website developed by Idaho Child Support Services to assist employers across the state in reviewing Income Withholding Orders (IWO) and responding to National Medical Support Notices (NMSN).

In addition, employers are able to update and maintain employee details such as employment status, and rate of pay, etc.

This information assists Idaho Child Support Services to ensure that the needs of Idaho’s children are met while reducing the costs associated with paper based communications.

IMPORTANT: The Employer Website is not a substitute for Idaho Department of Labor new hire reporting requirements. You must continue to follow the reporting requirements according to State Law.

Still have questions? Email us at CSWebHelp@dhw.idaho.gov

The information displayed on the Employer Website is confidential so it's very important that you do not share your login or security credentials with anyone. Additionally, any printed pages from the Employer Website should be secured to protect the confidentiality of the parties.

For step-by-step instructions download the Step-By-Step Guide: Creating a New Account

Having trouble creating your account? Click on an FAQ below for more information.

• How do I change my company name?
• How do I change my FEIN?
• How do I create an account if I don't know my FEIN?
• How can I create an account when the website says the information I provided did not match your records?
• Can I create an account if I don't have any employees?
• Can I create an account even if none of my employees has an order?

If you do not have an FEIN, you can apply for one by visiting the IRS Business website.

If you have an FEIN we may not have it in our records. To have the FEIN added, send an email to CSWebHelp@dhw.idaho.gov with your company name, street address, city, state, zip and FEIN. Request the FEIN to be added to your employer record.

Additionally, we require information for at least one of your employees with a current IWO or NMSN to create your employer account. These measures authenticate your company and allow us to create the account for you. Once your account has been created you can manage information for all of your employees with Child Support related cases.

If you have difficulty logging into the Employer Website because you've forgotten your password please see help topic: "Retrieving Your Password".

If you've already retrieved your password and are still experiencing difficulty please contact Technical Support by phone or send an email to CSWebHelp@dhw.idaho.gov

To retrieve your password, click on "Retrieve Password" at the top right corner of this page. You will be prompted to provide your FEIN and the answer to your security question. You will receive a temporary password at the email address you provided during registration. Copy the password in the email you received and paste it into the password box on the login page. Once you successfully login, please visit "My Company Profile" and change your password to something that you will remember.

Still have questions? View the FAQs below:

The Reasonable Cost Calculator is used to determine whether enrollment of a child in an employer-sponsored insurance plan is affordable under the reasonable cost definition. Reasonable cost is defined in Idaho Code as a cost to the obligated parent that does not exceed five percent (5%) of his or her gross income (Section 32-1214B).

The Reasonable Cost Calculator is also available as a stand-alone Microsoft Excel® document on the Child Support homepage under "Forms". Save a copy of the calculator onto your personal hard drive to access each time you need to use it. The form is designed to be printed after each use and then "cleared out" to be used again. If you need to save your work, choose "save as" and save the file under another name on your personal hard drive so that you can clear out and re-use the original calculator.

If you utilize the Microsoft Excel version of the calculator and you find that your employee's earnings do not meet the criteria to require the child's enrollment, please print a copy for your records and complete the NMSN response.

My Dashboard displays all new orders that require your action. These new orders are time sensitive and require immediate action. Therefore, My Dashboard will only show new orders or ones that have not yet been acted upon.

In the case of an IWO, click on the child(ren)'s name to open the document; save or print; determine reasonable cost; and begin withholding.

In the case of a NMSN, click on the child(ren)'s name(s) to review and respond to the order. By responding through the Employer Website less time and money will be spent by your company and the State of Idaho in processing these orders.

Still have questions on how to use My Dashboard? View the How Do I... tips and FAQs below:

How Do I...?

FAQs

• Sort the Employee List
• Update My Employee Details
• View & Respond to Orders
• Remove an Employee

• Selecting to sort by First Name will sort employees by first name alphabetically from A-Z.
• Last Name will sort employees by last name alphabetically from A-Z. This is the default display.
• IWO Issue Date will sort employees by the date the IWO was issued starting with the most recent.
• NMSN Issue Date will sort employees by the date the NMSN was issued starting with the most recent.

A box will appear that allows you to edit the individual details regarding this and any other employee. Simply click "edit" to update the selected employee and change the information. When you're finished editing click "Submit Changes".

The box will remain open so that you can continue editing other employee details if you choose to. To edit another employee, click the drop-down menu under "Select an Employee" and choose another employee. When you're finished, click "SAVE" and then "CLOSE" to close the window.

You can also provide Child Support Services with the employee's last known address and their new employer name and address if known. When you're finished, click "Submit" to remove the employee and close the box.

• Why don't all of my employees appear on My Dashboard?
• I viewed an IWO and now my employee is not on My Dashboard. Where did he/she go?
• I responded to a NMSN and now my employee is not on My Dashboard. Where did he/she go?
• Why did I receive more than one NMSN for the same child and employee?
• Why is My Dashboard only displaying one NMSN when I've received several NMSNs for the same child and employee?

• In the case of IWO, once you review the order by clicking on the child's name, the employee will no longer appear on My Dashboard.
• In the case of NMSN, once you respond to the order by clicking on the child's name and completing the required steps, the employee will no longer appear on My Dashboard.

How Do I...?

FAQs

• Change My Company Name
• Request a change to my FEIN
• Update Payroll & Corporate contact information
• Change my Password
• Request Changes to my Security Features
• Maintain my Company Insurance Information

• Why can't I change my security question online?
• Why do you ask for my company insurance information?

How Do I...?

FAQs

• Sort the Employee List
• Update Employee Details
• View & Respond to Orders
• Remove an Employee

• Selecting to sort by First Name will sort employees by first name alphabetically from A-Z.
• Last Name will sort employees by last name alphabetically from A-Z. This is the default display.
• IWO Issue Date will sort employees by the date the IWO was issued starting with the most recent.
• NMSN Issue Date will sort employees by the date the NMSN was issued starting with the most recent.

• Why can't I see all of my employees on one page?
• What's the difference between View & Manage My Employees and My Dashboard?
• When should I remove an employee?
• Why can't I add a new or existing employee?
• When should I update my employee's details?