Receive Payments

You can receive child support payments directly into your bank account, or you can choose to receive payments on the Family Support Card. Child Support Services distributes a payment within two business days after it was received. If another parent misses a payment, or pays later than expected, Child Support Services waits until a payment arrives to send you funds.

How do I know when I receive a payment?

Check with your financial institution to see when payments are deposited. Financial institution policies vary regarding when funds are available after deposit.

If you provide your email address to Child Support Services, you receive an email when a payment is sent to your financial institution. You can provide an email address by telling us over the phone, or by creating or updating your MyChildSupport account.

If you have not provided an email address, Child Support Services sends a quarterly statement listing the payments you received over the past three months.

How do I sign up for direct deposit?

To sign up for direct deposit, or to change accounts, complete the Direct Deposit Form and mail or fax it to:

Mail
Idaho Child Support
Mail Distribution Unit
PO Box 83720
Boise, ID 83720-5302

Fax
(855) 349-2408

How do I use the Family Support Card?

The Family Support Card works like a debit card. When a child support payment is received, it is added to the balance on the card. You can use the card anywhere Visa is accepted to purchase goods or services, withdraw cash via ATM or bank teller, or even make over-the-phone or online purchases. Making purchases requires the card and PIN number or signature.

Before the card can be used, it must be activated.

To reset your PIN or access number, or to check the account balance, call 1-888-295-6850. You can also check your account balance online at the MyAccount web site.

Can I receive funds on my Food Stamps card?

No. Child support funds cannot be put on a Food Stamp card, as there are restrictions where a Food Stamp card can be used and what can be purchased with it. A Family Support Card can be used anywhere Visa is accepted.

Are there fees associated with using a Family Support Card?

Fees are automatically deducted when using the Family Support Card in the following situations:

Service Fee
ATM Cash Withdrawal ATM withdrawal from US Bank or surcharge-free network ATM Free
ATM withdrawal from non-US Bank ATM $1.50
International ATM withdrawal $3.00 + 3% of transaction amount
ATM Balance Inquiry Balance inquiry from US Bank ATM Free
Balance inquiry from non-US Bank ATM $0.50
Retail Purchase With signature Free
With PIN (includes cash back) Free
Other Transactions Teller-assisted withdrawal at Visa bank $5.00
Online bill payment Free
Funds transfer to personal checking/savings account Free
Customer service - web Free
Customer service - phone 8 free per month, $.25 each subsequent call
Card replacement - standard delivery 1 free, $7.50 each subsequent card
Card replacement - expedited delivery $15.00
Transaction denied for insufficient funds 1 free per deposit, $.75 each subsequent transaction denial
Account statement - web Free
Account statement - mail $1.00
International transaction fee - purchases 3% of transaction amount
Inactive account $1.50 per month after inactivity of 12 months

What if I consistently receive late payments?

A child support order generally specifies that a parent is required to pay a certain amount each month. If you were expecting a payment in the middle of the month and it does not arrive, please be patient, as the other parent has until the end of the month to pay the support obligation.

If payments are not made within the month, Child Support Services makes efforts to contact the other parent, collect past-due payments, and attempts to collect consistent payments in the future. Child Support Services has many ways to enforce an order, but due to privacy laws, we are unable to provide specific information regarding enforcement actions.

If you have information about the other parent's address or employment, or other information that may be helpful for Child Support Services to contact the other parent, please call us at 1-800-356-9868.

What do I do if I stop receiving payments?

When a parent falls behind on payments, Child Support Services reviews the case and identifies what enforcement actions might help collect child support payments. Child Support Services has many ways to enforce an order, but due to privacy laws, we are unable to provide specific information regarding enforcement actions. Our goal is to collect payments as ordered; however, individual circumstances such as unemployment or accident may prevent a parent from being able to meet their monthly obligation. Child Support Services continues to work with parents in an attempt to ensure that consistent payments are received.

If you have information about the other parent's address or employment, or other information that may be helpful for Child Support Services to contact the other parent, please call us at 1-800-356-9868.